WHAT IS YOUR RETURN POLICY?

1.1 We ensure that all products are high quality and we do check all orders before they are shipped. In the rare circumstances that your item(s) has a manufacturer defect or you have a warranty claim, please contact us or email us within 24 hours upon receiving your item(s). Vidi Furniture may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or we can issue a store credit or refund for the item(s).

1.2 Please take note of the following:

1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.

1.2.2 For items that shipped are free, our costs shipping and handling each way costs will be deducted from your refund, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.

1.2.3 An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

1.2.4 Returned items must be in new condition and in the original packaging.

1.2.5 Please do not assemble or modify a product before returning it or else we cannot refund your purchase.

1.2.6 If your order arrived damaged or defective, please contact us or email us immediately.

HOW DO I RETURN MY PURCHASE?

2.1 If your product arrived is not as what you seen OR order on our website, you can return it for up to 14 days after delivery.  We charge NO RESTOCKING FEES, but shipping costs are non-refundable.

2.2 All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products – if your order arrives damaged or defective or you’d like to order replacement parts, we can help right away.

2.3 If you wish to return an item, please contact us or email us and please indicate your order number in the message line.


A FEW EXCEPTIONS TO NOTE:

3.1 Non-returnable Items -We cannot accept returns on some items such as custom made, made to order, special order, or clearance/sale. Gift Certificates are also non-returnable.

3.2 Some products are special. We will modify our return policy for some types of products unless stated otherwise.

HOW LONG WOULD IT TAKE FOR MY RETURN AND REFUND TO BE PROCESSED?

4.1 We will immediately (within 2-7 working days) process the refund after receiving of the returned item(s). Refunds are typically issued through the same transaction method you used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Credit card refunds usually reflect on your billing statement in the following billing cycle. Payments made by bank transfer credited back to the same bank to you by our 3rd Party Service Provider.

WHAT IF MY ORDER ARRIVES DAMAGED?

5.1 We package all of our products well so they arrive on your doorstep snug, safe, and secure. We make sure all our products are pack well before ship, and we refuse to sell products that are easily damaged during shipping. If an item arrived with damaged or with parts missing, please notify us within 24 hours. We’re happy to send your replacement as soon as possible.

5.2 When you sign for the parcel, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse to receive it. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.

5.3 If you have already accepted the parcel and notice missing or damaged parts, please contact us right away and we will ship your replacement part(s) free of charge. We usually only allow 24 hours to lodge claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.

5.4 If you decided do not want part(s) or a replacement unit, you can return the item under our standard return policy. 

5.5 If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, please return the product to us. And we will refund for you, no shipping charge will be apply for your side. 

5.6 If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.

5.7 Buyer may request send back the damege item or defect part to us. We process the exchange or refund proceduce after we receive the item or part.

You can check the shipping fees upon check out. Our shipping fees will be charge base on your delivery address. And we do have three kinds of delivery method.

如果想知道您选购的商品的运费计费方式，您可以在checkout时查询。我们会依据您送货的地址给您知道所需缴费的运费价格。
基本上我们的送货方式可以分为三种。

2. 可以自己组装的小件产品或不需组装的大件产品- 由外包的快递服务运送。

例如：Squirrel Wall Cabinet- Small Compartments, Single Mattress, Online Small Item…

小商品或是可以组装的商品，我们将会交由快递公司配送。在货物被快递公司提取后，我们会提供Tracking Number(追踪码）以便顾客追踪订购的商品。这类商品无论在全马任何地区都会以快递公司的收费为标准。
请在签收货物时检查产品的包装有没有受损。如果发现货物包装有受损或被打开的痕迹，请立即拍照和并联络我们，并且当场拒绝签收。我们将会后续处理。

3. Pick up from our service point (Local Pickup)If you want to save your transport fees and have your own transport, you can choice to pick up from our Service Point. Please bring along your purchase confirmation email or document upon picking up the goods.

3. 无论大小的家具- 顾客上门提取（Local Pickup)

如果您有自己的运输工具或您可以方便到我们的Service Point提货。欢迎您选择上门提取，这可以让您节省运费。在提取货物时请携带您的单据或展示您的订购单邮件。