We want you to rest easy and enjoy your furniture with peace of mind.
How long is the warranty period?
All SQUIRREL brand furniture is covered by 3 months, 1 year or 5 years warranty (*depend on product category) against manufacturing defect. The warranty period for the furniture starts on the date of delivery which must be registered and activated within fourteen (7) days from the delivery date.
Please note that promotional products and accessories do not carry this warranty.
What does this warranty cover?
We warrant that all furniture is free from defects in materials and workmanship and conforms to VIDI FURNITURE published catalog.
What this warranty does not cover?
This warranty does not cover failure resulting from daily wear and tear, misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you.
How do I keep track of the warranty?
Please keep a copy of the original proof of purchase, including invoice, sales receipt or delivery order for a proved tracking of the warranty.
Please note that the warranties provided by VIDI FURNITURE apply only to SQUIRREL brand furniture you purchase for your usage, and not for resale.
How do I request for service?
To kick start a return request, all you will need to do is contact us & make a report from our office and our team will be in touch with you shortly on the next steps.
What kind of service will I get?
Based on your description of the report, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.
If we find that your complaint is justifiable, we may either rectify it by:
i. Send spare parts that you will easily be able to fit yourself, provided that you can accept this solution, or
ii. Exchange the item
iii. If (i) and (ii) is unable to be fulfilled, you may return the furniture for a refund in-store credit
What if the warranty on the product has expired?
If the warranty on the product has expired or if you have damaged your furniture by accident, you are of course still welcome to contact our customer service team. We will be more than delighted to help you.
Any other charges for warranty service?
During the warranty period, only shipping and service charges will be charged. Shipping costs are calculated based on distance.
All products out of warranty period (one year), will be charged for transportation, service charge, and product maintenance fee.
Please make your warranty register HERE!