SQUIRREL CARE Principles:
1. 1-month free satisfaction guarantee
- Free (except damage caused by external factors)
2. 3-months, 1-year, 5-years limited warranty
- Charge Shipping & Other Service fee
3. The warranty takes effect at the time of installation on the same day, and will only be executed when registered warranty.
4. The SQUIRREL CARE-Warranty is only applicable to the products that are installed by the SQUIRREL CARE Team.
- Keep your copy of the original proof of purchase, including invoice, sales receipt or delivery order.
Basic Warranty Information
We want you to rest easy and enjoy your furniture with peace of mind.
How long is the warranty period?
All SQUIRREL brand furniture is covered by a 3 months or 5 years warranty (*depend product category) against manufacturing defect. The warranty period for the furniture starts on the date of delivery which must be registered and activated within fourteen (7) days from delivery date.
Please note that promotion products and accessories do not carry this warranty.
What does this warranty cover?
We warrant that all furniture is free from defects in materials and workmanship and conforms to VIDI FURNITURE published catalogue.
What this warranty does not cover?
This warranty does not cover failure resulting from daily wear and tear, misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you.
How do I keep track of the warranty?
Please keep a copy of the original proof of purchase, including invoice, sales receipt or delivery order for a proved tracking of the warranty.
Please note that the warranties provided by VIDI FURNITURE apply only to SQUIRREL brand furniture you purchase for your usage, and not for resale.
How do I request for a service?
To kick start a return request, all you will need to do is contact us & make a report from our office and our team will be in touch with you shortly on the next steps.
What kind of service will I get?
Based on your description on the report, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.
If we find that your complaint is justifiable, we may either rectify it by:
i. Send spare parts that you will easily be able to fit yourself, provided that you can accept this solution, or
ii. Exchange the item
iii. If (i) and (ii) is unable to be fulfilled, you may return the furniture for a refund in store credit
What if the warranty on the product has expired?
If the warranty on the product has expired or if you have damaged your furniture by accident, you are of course still welcome to contact our customer service team. We will be more than delighted to help you.